Delivery & Returns

Some of our suppliers are having warehousing & delivery delays, please allow 2-3 days to dispatch your order once it has been received to allow for this.

Below is the Approx delivery times once the order has been dispatched.

Victoria Metro -                1-2 Business Days

Victoria Regional -          2-4 Business Days

ACT -                                     1-2 Business Days

NSW Metro -                      1-2 Business Days

NSW Regional -                2-4 Business Days

QLD Metro -                       1-2 Business Days

QLD Regional -                 3-5 Business Days

SA Metro -                          1-2 Business Days

SA Regional -                    2-4 Business Days

Northern Territory -       3-7 Business Days

WA Metro -                         2-3 Business Days

WA Regional -                   3-7 Business Days

Tasmania Metro -            2-3 Business Days

Tasmania Regional -      3-5 Business Days

The above times are estimates only and may vary; delays may occur due to factors out of our control.

If you are not at the supplied address at the time of delivery, the delivery person may leave a card for further instructions or to organize a re-delivery. Melbourne Power Equipment is not liable for any cost relating to re-delivery or collection of the goods if the purchaser was not at the supplied address at the time of delivery. 

Delivery is not available on weekends or public holidays.

Refused Deliveries:

If Melbourne Power Equipment receives a returned order that could not be delivered for any reason, eg. incorrect address, you will be responsible for the full cost of the additional shipping charge. Should you choose not to have the order re-delivered, a refund will be offered and a re-stocking fee of 20% will apply.

Cancelled Orders:

Once an order has been dispatched it cannot be cancelled. 

Returns:

You may return any new part, accessory or goods sold from www.melbpower.com.au as long as it has not been opened, used or fitted. This does not cover "Change of mind returns". This includes finding the item cheaper elsewhere, changing your mind or had no use for it.  Please send the parts, accessories or goods back to us in the original packaging. If the packaging has been damaged or opened, we cannot offer a refund.  Freight charges will need to be covered by the customer.

Electrical Parts:

Generally, any electrical part (Ignition Coils, Ignition Switches, Regulators, Charging Coils etc) cannot be returned for a refund.